Privacy Policy
Last Updated: June 1, 2025
Note: This Privacy Policy explains how we collect, use, and protect your personal information. Please read it carefully to understand our practices regarding your data.
1. Introduction
HomestayPro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Services").
By accessing or using our Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.
2. Information We Collect
2.1 Information You Provide to Us
We collect information that you provide directly to us, including:
- Account Information: When you register for an account, we collect your name, email address, phone number, date of birth, and password.
- Profile Information: Information you provide in your user profile, such as your photo, biography, location, and preferences.
- Listing Information: If you are a Host or Vehicle Provider, information about your property or vehicle, including address, amenities, availability, pricing, and photos.
- Booking Information: When you book a homestay or vehicle, we collect details about your booking, including dates, number of guests, and special requests.
- Payment Information: When you make or receive payments, we collect payment card details, bank account information, and billing address.
- Identity Verification: Government-issued identification documents, such as passports or driver's licenses, for verification purposes.
- Communications: Content of messages, emails, and other communications you send through our Services.
- Reviews and Ratings: Content of reviews and ratings you provide for homestays, vehicles, hosts, or guests.
2.2 Information We Collect Automatically
When you use our Services, we automatically collect certain information, including:
- Device Information: Information about the device you use to access our Services, including hardware model, operating system, unique device identifiers, and mobile network information.
- Log Information: Details of your use of our Services, including access times, pages viewed, and your IP address.
- Location Information: With your consent, we may collect precise location information from your device.
- Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies. See our Cookies section below for more details.
2.3 Information from Third Parties
We may receive information about you from third parties, including:
- Social Media: If you connect your account with a social media platform, we may receive information from that platform.
- Background Check Providers: Information from background check providers for safety and security purposes.
- Payment Processors: Information from payment processors regarding your transactions.
- Other Users: Information provided by other users, such as reviews and references.
3. How We Use Information
We use the information we collect for various purposes, including to:
- Provide, maintain, and improve our Services
- Process transactions and send related information
- Create and maintain your account
- Connect Guests with Hosts and Vehicle Providers
- Personalize and customize your experience
- Send you technical notices, updates, security alerts, and support messages
- Respond to your comments, questions, and requests
- Communicate with you about products, services, offers, and events
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
- Verify your identity and prevent fraud
- Enforce our Terms and Conditions and other policies
- Comply with legal obligations
6. Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We regularly review our security procedures to consider appropriate new technology and methods. However, despite our efforts, no security measures are perfect or impenetrable.
7. Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:
- The length of time we have an ongoing relationship with you
- Whether there is a legal obligation to which we are subject
- Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations)
8. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: The right to request access to your personal information
- Correction: The right to request that we correct inaccurate or incomplete information
- Deletion: The right to request that we delete your personal information
- Restriction: The right to request that we restrict the processing of your personal information
- Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format
- Objection: The right to object to the processing of your personal information
- Withdrawal of Consent: The right to withdraw your consent at any time
To exercise these rights, please contact us using the information provided in the "Contact Information" section below. Please note that these rights may be limited in some circumstances by local law requirements.
9. Children's Privacy
Our Services are not directed to children under the age of 18, and we do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.
10. International Transfers
HomestayPro operates globally, and your information may be transferred to, stored, and processed in countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.
By using our Services, you consent to the transfer of your information to countries outside your country of residence, including the United States, which may have different data protection rules than those of your country.
When we transfer your information to other countries, we will protect that information as described in this Privacy Policy and in accordance with applicable law.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.
If we make material changes to this Privacy Policy, we will notify you by email or through a notice on our Services prior to the change becoming effective.
12. Contact Information
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
HomestayPro Inc.
123 Main Street
San Francisco, CA 94105
Email: privacy@homestaypro.com
Phone: +1 (800) 123-4567
For users in the European Union, we have appointed a data protection officer who can be contacted at dpo@homestaypro.com.
By using HomestayPro's services, you acknowledge that you have read and understood this Privacy Policy.